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support

PEBKAC

by Major Geek on July 13, 2008

PEBKAC

I remember the first time was used with me. It was actually by and end user explaining away her own error. “It was a PEBKAC.” she had said somewhat ruefully. Of course, I’d not heard of the phrase yet, so I asked her what the heck PEBKAC was. My end-user was suprised and then proceeded to tell me that it stands for Problem Exists Between Keyboard And Chair. I had to smile. I now understood why she did want me to figure out what was wrong with the system. Since then, PEBKAC has become a part of my daily language. Anytime someone calls up for support or writes up a bug, my mind first wanders to whether the bug is really just a PEBKAC.
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